Frequently Asked Questions
Everything you need to know about Boreal Defence apparel and services.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 5-7 business days within North America, while international orders may take 10-15 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring a similar garment you already own to ensure the perfect fit.
Are Boreal Defence products sustainably made?
Yes, we prioritize ethical manufacturing and use high-quality, durable materials designed to reduce environmental impact through longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress.